Exploring the roles of ICT middle management in aligning business and ICT strategies : the case of information and communication technology in public service organisations
Citation:
Eamonn Philip Caffrey, 'Exploring the roles of ICT middle management in aligning business and ICT strategies : the case of information and communication technology in public service organisations', [thesis], Trinity College (Dublin, Ireland). Trinity Business School, 2013, pp 362Download Item:
Caffrey TCD THESIS 10160 Exploring the.pdf (PDF) 251.6Mb
Abstract:
A longitudinal review of the top information and communication teclmology (ICT) management issues had shown strategic alignment to be a key concern. The issue of strategic alignment has persisted as a critical ICT management challenge for thirty years now (Caffrey and McDonagh, 2009; Luftman and Ben-Zvi, 2011). Collective insights into the construct revealed that only 15% of organisations are considered to be highly aligned in terms of top perfonning by way of generating real business value based on a tight alignment of business and ICT strategies (Shpilberg et al., 2007). For the remaining 85%, they are looking for solutions in all the wrong places (Booth and Philip, 2005; D’Souza and Mukherjee, 2004). Subsequently, management dissatisfaction and concern persists (Ciborra, 1997, Luftman and Derksen, 2012; Luftman et al., 2006).
Author: Caffrey, Eamonn Philip
Advisor:
McDonagh, JosephQualification name:
Doctor of Philosophy (Ph.D.)Publisher:
Trinity College (Dublin, Ireland). Trinity Business SchoolNote:
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