Addressing Human Factors and Ethics in the Design of Future Work and Intelligent Systems for Use in Financial Services - Person Centered Operations, Intelligent Work & the Triple Bottom Line.
Item Type:Conference Paper
Citation:Cahill J., Howard V., Huang Y., Ye J., Ralph S., Dillon A. (2021)., Addressing Human Factors and Ethics in the Design of Future Work and Intelligent Systems for Use in Financial Services - Person Centered Operations, Intelligent Work & the Triple Bottom Line., Lecture Notes in Computer Science, HCI INTERNATIONAL 2021, Online/Virtual, 24-29 July 2021, Duffy V.G. (, 12777, Springer, 2021, 3 - 13
cahill_IHCI2021_2755_emergingmethods_feb252021_final.pdf (PDF) 250.5Kb
New technologies are being introduced to support the future of work in Financial Services. Such technologies should enable work that is smart, healthy, and ethical. This paper presents an innovative and blended methodology for supporting the specification of these future ‘intelligent work’ technologies from a human factors and ethics perspective. The methodology involves the participation of a community of practice and combines traditional stakeholder evaluation methods (i.e., interviews, workshops), with participatory foresight activities, participatory co-design, and data assessment.
Other Titles:Lecture Notes in Computer Science
HCI INTERNATIONAL 2021
Type of material:Conference Paper
Availability:Full text available
Keywords:Human factors, Ethics, Emerging methods, The future of work, Intelligent work, Healthy work, Triple bottom line, Operations management
Subject (TCD):Creative Technologies , Digital Engagement , Telecommunications , ETHICS , HUMAN FACTORS , Responsible Work , Workplace Wellness , work related stress