Emoticons Signal Expertise in Technical Web Forums
Item Type:Book Chapter
Citation:Emoticons Signal Expertise in Technical Web Forums, Bruno Apolloni, Simone Bassis, Anna Esposito, Francesco Carlo Morabito, Neural Nets and Surroundings, Berlin, Springer, 2013, 415 - 425, Liliana Mamani Sanchez and Carl Vogel
SanchezVogel.pdf (Published (publisher's copy) - Peer Reviewed) 311.6Kb
Past research has demonstrated intercultural differences in emoticon use with effects of the topic of discourse (e.g. science vs. politics) interacting with the culture of online postings (e.g. UK, Italy, Sweden, Germany). The current research focuses within a discourse, and within a lingua franca for communication, and attempts to assess whether emoticon use varies as a function of user-type within the online context. The online context is a web user-forum associated with a software technology company. The user categories are determined by a few orthogonal classifications: employees, novice users, and experts; recipients of kudos vs. non-recipients of kudos; etc. As part of a developing theory of presentation of ``professional'' selves, and perceptions thereof, we test the hypotheses that kudo recipients deploy markedly fewer negative emoticons than comparison categories and that non-employee experts use markedly more emoticons in general than other categories of forum users. Also interactivity across the different group of users and their correlation with emoticon use was explored.
Science Foundation Ireland (SFI)
Trinity College Dublin (TCD)
22nd Italian Workshop on Neural Nets, WIRN 2012, May 17-19, Vietri sul Mare, Salerno, Italy. Springer Series: Smart Innovation, Systems and Technologies, Volume 19.
Author: VOGEL, CARL
Other Titles:Neural Nets and Surroundings
Type of material:Book Chapter
Availability:Full text available
Keywords:emoticonsciousness, emoticons, epistemic markers, linguistic hedges, online forum analysis, media analysis, smilies, social network, expert networks, emergent leader identification
Subject (TCD):Creative Technologies , Digital Humanities , Inclusive Society , Intelligent Content & Communications , Telecommunications , Computational linguistics