Customer Perceptions of Quality of Service in Public Transport: Evidence for bus transit in Scotland

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Morton, C., Caulfield, B., Anable, J., Customer Perceptions of Quality of Service in Public Transport: Evidence for bus transit in Scotland, Case Studies on Transport Policy, 4, 2016, 199 - 207

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Author's Homepage: http://people.tcd.ie/caulfib
Type of material: Journal Article