An Argument for Business Process Management in Localisation - FILIP, DAVID (My University, 2011)
PUBLISHED
Enterprise-level translation management systems cater well for their well-defined use cases. With the rise of usergenerated content, the world of localisation is extending to include what we term as 'self-service' localisation. The localisation needs of this emerging environment may differ from more traditional enterprise-level scenarios. In this paper, we present an argument for using business process management (BPM) to help us better understand and define this emerging aspect of localisation, and we explore the implications of this for the localisation industry. Modelling a business process allows for that process to be managed and re-engineered, and the changes in efficiency quantified. It also helps to ensure that automated process aids and electronic systems are put in place to support the underlying business process, matching the real needs of its stakeholders. In this paper, we specifically look at emerging self-service localisation scenarios in the context both of the evolution of the traditional industry process as well as in the context of not-for-profit localisation.
Keywords: Digital Humanities; Intelligent Content & Communications; International Integration; Agent-Based Modelling; Applied information systems; BPM; Business Process Management; INFORMATION FLOW; Information Technology; Management, information technology, information systems; Organisation Development and Information Technology; WORKFLOW MANAGEMENT; XLIFF; agent based modelling; bitext; bitext management; process modelling; requirements gathering; translation & localisation