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dc.contributor.authorCahill, Joan
dc.contributor.authorHuang, Yufei
dc.contributor.editorStephanidis C., Antona M., Ntoa S.en
dc.date.accessioned2021-07-07T16:13:17Z
dc.date.available2021-07-07T16:13:17Z
dc.date.created24-29 July 2021en
dc.date.issued2021
dc.date.submitted2021en
dc.identifier.citationCahill J., Howard V., Huang Y., Ye J., Ralph S., Dillon A, Intelligent Work: Person Centered Operations, Worker Wellness and the Triple Bottom Line, Communications in Computer and Information Science, HCI INTERNATIONAL 2021, Online/Virtual, 24-29 July 2021, Stephanidis C., Antona M., Ntoa S., 1421, Springer, 2021, 307 - 314en
dc.identifier.otherY
dc.identifier.urihttp://hdl.handle.net/2262/96730
dc.description.abstractWork has an important role in terms of promoting wellbeing. However, it can also have negative effects on our physical and mental wellbeing leading to stress, fatigue, poor teamwork and engagement, and burnout. Many companies treat workers in terms of enterprise resources. Operations management often overlooks the ‘human factor’ and specifically, the relationship between worker wellbeing and performance, and the design of work management processes and associated technologies to support this. The impact of new work and workforce practices/trends such as the blended and flexible workforce along with new automation and artificial intelligence (AI) technologies enabling business process, performance/work, and workforce management, presents both risks and opportunities. This paper introduces a new work management concept – namely, ‘intelligent work’. Intelligent work is defined in relation to work that is smart, health, ethical and safe. Critically, it is underpinned by concepts of workplace health protection and promotion, along with progress in automation and AI technologies. This concept has been advanced a part of a human factors action research program addressing responsible business, sponsored by the Irish government.en
dc.format.extent307en
dc.format.extent314en
dc.language.isoenen
dc.publisherSpringeren
dc.relation.ispartofseries1421;
dc.rightsYen
dc.subjectThe future of worken
dc.subjectIntelligent worken
dc.subjectHealthy worken
dc.subjectTriple bottom lineen
dc.subjectHealth promotionen
dc.subjectHealth protectionen
dc.subjectOperations managementen
dc.subjectHuman factorsen
dc.subjectEthicsen
dc.subjectSustainable people centered operationsen
dc.subjectFinancial servicesen
dc.titleIntelligent Work: Person Centered Operations, Worker Wellness and the Triple Bottom Lineen
dc.title.alternativeCommunications in Computer and Information Scienceen
dc.title.alternativeHCI INTERNATIONAL 2021en
dc.typeConference Paperen
dc.contributor.sponsorEnterprise Irelanden
dc.type.supercollectionscholarly_publicationsen
dc.type.supercollectionrefereed_publicationsen
dc.identifier.peoplefinderurlhttp://people.tcd.ie/jocahill
dc.identifier.peoplefinderurlhttp://people.tcd.ie/huangy6
dc.identifier.rssinternalid232024
dc.identifier.doihttps://doi.org/10.1007/978-3-030-78645-8_38
dc.rights.ecaccessrightsopenAccess
dc.contributor.sponsorGrantNumberIP20200919Een
dc.subject.TCDThemeCreative Technologiesen
dc.subject.TCDThemeDigital Engagementen
dc.subject.TCDTagResponsible Worken
dc.subject.TCDTagWorkplace Wellnessen
dc.subject.TCDTagwork related stressen
dc.identifier.orcid_id0000-0001-6944-744X
dc.subject.darat_impairmentMental Health/Psychosocial disabilityen
dc.subject.darat_thematicEmploymenten
dc.subject.darat_thematicHealthen
dc.status.accessibleNen


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