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  • What makes a good conversation? Challenges in designing truly conversational agents 

    Clark, Leigh; Pantidi, Nadia; Cooney, Orla; Doyle, Philip; Garaialde, Diego; Edwards, Justin; Spillane, Brendan; Gilmartin, Emer; Murad, Christine; Munteanu, Cosmin; Wade, Vincent; Cowan, Benjamin R. (ACM, 2019-05)
    Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its ...