Business and Management Performance Measurement and Management Systems (PMMS) public sector
John Dunne and ML Rhodes, Using Conjoint Analysis to increase the Validity of Performance Measures and the Effectiveness of Performance Management in complex public services, IRSPM 14, Berne, Switzerland, 7-9 April, 2010
This paper begins by considering the growing importance of Performance Measurement and
Management Systems (PMMS) in the governance of complex public services and the
theoretical and operational challenges this presents. Following on this analysis it explores
the extent to which the ‘validity’ of performance measures may be a key factor in determining
the effectiveness of PMMS and whether this suggests a need to shift how such validity is
generated. It outlines how conjoint analysis might be used to develop more ‘systemically
valid’ performance measures in complex public service environments. Finally, it describes a
research programme to begin exploring the feasibility of such an approach.
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