D12 Community Mental Health Forum: Survey of Service Users' Views
Citation:Dublin 12 Community Mental Health Forum assisted by Gloria Kirwan, D12 Community Mental Health Forum: Survey of Service Users' Views, Dublin, Ireland, D12 Community Mental Health Forum, October, 2017, 1 - 44
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This report outlines the findings of a survey of mental health service users’ views on mental health services and supports which was carried out by the D12 Community Mental Health Forum’s Research Working Group in the period 2016-2017. The findings indicate that many service users view positively the services with which they have had or continue to contact. The survey also reveals how service users believe local provision could be improved, in particular, in relation to the provision of information, the access routes into service usage, and certain gaps in service provision. There are 9 key recommendations arising from this study.
This survey provides direct access to the views of mental health service users regarding service provision in their local community. At the international level, the World Health Organisation has highlighted the benefits for health service delivery of incorporating the knowledge carried by services users gained through their direct experiences of service usage. There is a similar acknowledgement within Irish health and mental health policy that service user knowledge can usefully inform the improved delivery of services, see for example A Vision for Change (2006) and the National Strategy of Service User Involvement in the Irish Health Service 2008-2013.
Author: KIRWAN, GLORIA
Publisher:D12 Community Mental Health Forum
Type of material:Report
Availability:Full text available